Terms & Conditions

tvsetupnow.com provides remote and on-site tech setup services for a variety of devices including televisions, home theater systems, streaming devices, and audio-visual equipment. By booking a service, you agree to allow us to access and configure your devices as needed to complete the setup process.

We do not guarantee device performance beyond the initial setup. Our technicians are qualified to install and configure devices according to manufacturer guidelines, but device functionality ultimately depends on the hardware, software, and network conditions at your premises.

Upon booking a service, you acknowledge that the setup will be conducted according to the specifications you provide at the time of booking. Our technicians will carry out the work described in your service request to the best of their ability.

Any additional issues or requests discovered during the service that fall outside the scope of the original booking may incur additional fees. Our team will inform you of any such additional costs before proceeding, and no extra charges will be applied without your explicit approval.

You agree to provide a safe working environment and ensure that all devices, mounting surfaces, and access points are made available to our technicians for the duration of the service.

Service fees are non-refundable once the setup has been initiated. If you are unsatisfied with the service provided, please contact us within 48 hours of completion, and we will work diligently to resolve the issue to your satisfaction at no additional charge.

Please note that no refunds will be provided after this 48-hour window has passed. Cancellations made prior to the commencement of the service may be eligible for a full or partial refund depending on the circumstances — please refer to our Refund Policy section for full details.

tvsetupnow.com is not responsible for any issues that arise after the initial setup is completed, including but not limited to device malfunction, hardware failure, software updates that alter device behavior, or network-related disruptions.

Our liability is strictly limited to the service provided at the time of the appointment. We are not responsible for any direct, indirect, incidental, or consequential damages or losses resulting from the subsequent use of the device, changes to your network infrastructure, or third-party software updates.

In no event shall our total liability to you for any claim exceed the amount paid by you for the specific service in question.

We may update these Terms and Conditions from time to time to reflect changes in our services, business operations, or applicable laws. Any changes will be posted on this page, and the updated date will be noted at the top of the document.

Please review these terms regularly to stay informed of any updates. Continued use of our services following any changes to the Terms constitutes your acceptance of the revised terms. If you do not agree with any updated terms, please discontinue use of our services.

If you have any questions, concerns, or requests regarding our Terms and Conditions, our team is available to assist you. Please reach out using any of the contact methods below:

At tvsetupnow.com, we value your privacy and are committed to protecting the personal information you share with us. This section outlines how we collect, use, and safeguard your data.

We collect personal information such as your name, phone number, email address, and service address strictly to deliver our services. This data is essential to process and fulfil your bookings efficiently. We do not collect any information beyond what is necessary to complete your service request.

Your information is used solely for the purpose of providing our services to you. We never share or sell your data to third parties without your explicit consent. Our goal is to maintain your privacy while delivering the best possible service experience.

All transactions and personal information are encrypted and secured through industry-standard protocols. We implement strict technical and organisational measures to ensure your data is protected from unauthorised access, loss, or disclosure.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated date. Please check this section periodically for any modifications. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Thank you for choosing tvsetupnow.com. We strive to ensure our customers are fully satisfied with every service. If you are not entirely satisfied, we are here to help.

Refunds will be issued within 5 business days of approval. The service must be unused or incomplete, and the request must be raised before the setup has been fully delivered. Non-refundable items and services include digital downloads, opened software or hardware, and fully completed customised services.

To initiate a refund, please contact us at [email protected] with the following details: your order or booking number, a brief description of the issue, and any relevant photos or documentation. We will review your request and notify you of the approval or rejection of your refund promptly.

If approved, your refund will be issued within 5 business days to your original payment method. If your refund is delayed or missing, please first check your bank account, then contact your credit card provider, and then your bank. If you still have not received your refund after following these steps, please contact us directly.